Terms , Refound and Shipping Cost

Shipping Costs And Time

The national shipments in Italy, excluded the Islands, need 2-3 working days. For the Major and Minor Islands delivery date is expected to be in 3-4 working days. Shipments are free of charge. Our forwarders are TNT and GLS.

International Shipments

International shipments for Europe are expected to be delivered in 3-4 working days; Extra-Ue shipments are expected to be delivered in 6-7 working days by DHL.

Couriers usually deliver from 9 a.m. to 6.30 p.m. and do not call in advance or deliver at specified times. We will provide you the tracking number in order to trace the goods every time by the courier web site. We recommend you indicate your place where someone is present to receive the parcel at the indicated times. The courier will attempt to call you to inform you that your parcel will be delivered on the following day if there is no-one at the given address.

Royal Row does not send orders to BFPO addresses or PO boxes.

 

Holidays’

Our courier do not collect or deliver on Saturdays and Sundays and on the following dates:

January: 1 January – 6 January

Easter: Easter Monday (the day after Easter)

April: 25 April

May: 1 May

June: 2 June

August: from 1 August to 31 August

November: 1 November

December: 24 December – 31 December.

 

Returns And Refunds

ITALY

Returns are FREE!

You can return your goods within 30 days of reception of the order. To return one or more goods, access your reserved area and follow the procedure or please write to shop@royalrow.it if you require help, writing the order number.
Returns goods must have never been worn or washed and must be placed in the original packaging.
We will not be able to accept your return if these requirements are not respected.

Once we receive the returned parcel, we will refund the value of the goods net of expenses, or, if you want, we can proceed with a change.

Change

If you want to change an item, please take note of the following instructions:

  • Please proceed with the new order indicating size and model and selecting wire transfer payment without proceeding with the effective payment.

 

  • write to shop@royalrow.it to indicate the new article and the size you want. In doing this we will deduct the order-return from your new order. Shipping costs in case of changes will be charged to you.

 

ABROAD

You can return your goods within 30 days of reception of the order. To return one or more goods, access your reserved area and follow the procedure or please write to shop@royalrow.it if you require help, writing the order number.
Returns goods must have never been worn or washed and must be placed in the original packaging. Courier will pick up the goods in some days at our expenses.
Once we receive the returned parcel, we will refund the value of the goods deducted of 50 euros for the shipping costs.

No exchanges for abroad orders.

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